University of Oulu

Kanchana, R., Phusavat, K., Pastuszak, K., Hidayanto, A.N. & Majava, J. (2022) “Effects of external feedback on disengagement in a human-centric environment”, Human Systems Management, vol. 41, no. 6, pp. 685-697, 2022.

Effects of external feedback on disengagement in a human-centric environment

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Author: Kanchana, Rapee1; Phusavat, Kongkiti2; Pastuszak, Zbigniew3;
Organizations: 1Department of Industrial Engineering, Rajamangala University of Technology Thanyaburi, Pathum Thani, Thailand
2Department of Industrial Engineering, Kasetsart University, Bangkok, Thailand
3Institute of Management and Quality Sciences, Department of Information Systems and SCM, Maria Curie-Sklodowska Univeristy, Lublin, Poland
4Department of Information Systems and Information Technology, Universitas Indonesia, Depok, Indonesia
5Department of Industrial Engineering and Management, Oulu University, Linnanmaa, Finland
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 0.8 MB)
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Language: English
Published: IOS Press, 2022
Publish Date: 2022-12-15


Background: Overcoming the disengagement feeling in a human-centric environment such as a workplace or a school is essential. In fact, the disengagement in a workplace or at school is one of the major challenges today. Lack of meaningful engagement contributes to this feeling.

Objective: It is to assess the impacts of external feedback on learning and development. External feedback reflects engagement with the disengaged learners.

Methods: Two schools where the students are generally viewed as disengaged have been involved since 2016. Foreign business communities have worked closely with teachers, and disengaged learners as an external feedback provider. The feedback design is based on the Double-loop Learning. The survey is used to assess the impacts of external feedback.

Results: External feedback significantly contributes to more positive feeling on safety, belonginess, and happiness which is essential for learning and development. Based on the findings, external feedback helps overcome the feeling of disengagement in a human-centric environment.

Conclusions: The proper use of external feedback in a human-centric environment shows tangible benefits, especially when dealing with the disengaged learners. External feedback can help re-engage the disengaged learners which can lead to better learning and development.

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Series: Human systems management
ISSN: 0167-2533
ISSN-E: 1875-8703
ISSN-L: 0167-2533
Volume: 41
Issue: 6
Pages: 685 - 697
DOI: 10.3233/hsm-220020
Type of Publication: A1 Journal article – refereed
Field of Science: 222 Other engineering and technologies
Copyright information: © 2022 IOS Press. The definitive and edited version of this article is published in Human Systems Management,