Abstract

It has been acknowledged that the Information Systems (IS) discipline needs to pay attention to policymaking. However, the IS field has not yet sufficiently acknowledged complexities of policymaking and the resulting ambiguity. We present two worldviews that underlie how IS research has approached policymaking and, indirectly, policy ambiguity. In the dominant “representationalist” view, a policy is planned and implemented in a linear manner, and ambiguity is seen as problematic. The “enactivist” view sees a policy and its implementation as mutually constitutive: a policy does not exist without its implementation but it also guides the implementation. This can result in unresolvable paradoxes that manifest as ambiguities. Based on our review of the extant IS research we present existing perspectives to policy(making) and ambiguity. We call for IS researchers invested in policy/regulation-related research to be aware of and explicit about the views to policy(making) and ambiguity guiding their research.