University of Oulu

Pikkarainen, M., Kemppainen, L., Xu, Y., Jansson, M., Ahokangas, P., Koivumäki, T., Hong Gu, H. and Francis Gomes, J. (2022), "Resource integration capabilities to enable platform complementarity in healthcare service ecosystem co-creation", Baltic Journal of Management, Vol. 17 No. 5, pp. 688-704.

Resource integration capabilities to enable platform complementarity in healthcare service ecosystem co-creation

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Author: Pikkarainen, Minna1,2; Kemppainen, Laura3; Xu, Yueqiang4;
Organizations: 1Department of Rehabilitation Research and Health Technology, Oslo Metropolitan University, Oslo, Norway
2Oulu Business School, University of Oulu, Oulu, Finland
3Roche Biomedical Laboratories Inc, Helsinki, Finland
4Empirical Software Engineering Software, Systems and Services, Faculty of Information Technology and Electrical Engineering, University of Oulu, Oulu, Finland
5Oulu University Faculty of Medicine, Oulu, Finland
6Department of Management and International Business, University of Oulu Business School, Oulu, Finland
7Faculty of Economics and Business Administration, University of Oulu, Oulu, Finland
8National University of Singapore, Singapore, Singapore
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 0.5 MB)
Persistent link:
Language: English
Published: Emerald, 2022
Publish Date: 2023-01-05


Purpose: Covid has increased the usage of multisided digital platforms. For companies, this has become a business opportunity. Data usage on platforms requires that platform companies co-create services for common customers. In this case, the target is not to make the same value proposition but rather to use the resources such as data, knowledge, technology, or institutions in a complementary manner. Platforms are characterized as a combination of hardware and software including standards, interfaces, and rules making it possible for different ecosystem players to complement and interact in the ecosystem. Current ecosystems include several platforms that do not work without resource integration. The purpose of this study is to increase understanding what do we mean by resource complementarity in service ecosystems.

Design/methodology/approach: This study was done via an in-depth qualitative case study in which a health service ecosystem co-creating technological surgery innovation was used as a unit of analysis.

Findings: The authors’ findings suggest that key resource capabilities, to enable complementarity in service ecosystems, are motivation, knowledge, skills, data and complementary designed technology components.

Research limitations/implications: The authors’ study increases theoretical understanding of what does one mean by construct of resource complementarity.

Practical implications: From a managerial perspective, it is shown that organizations need to develop adaptive capabilities to utilize internal and external competencies and resources and enable co-creative processes within the service ecosystem.

Originality/value: Very few empirical studies in the marketing literature have focused on multi-sided digital platforms and their resource complementarity in the data-driven healthcare ecosystem settings.

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Series: Baltic journal of management
ISSN: 1746-5265
ISSN-E: 1746-5273
ISSN-L: 1746-5265
Volume: 17
Issue: 5
Pages: 688 - 704
DOI: 10.1108/BJM-11-2021-0436
Type of Publication: A1 Journal article – refereed
Field of Science: 113 Computer and information sciences
512 Business and management
3141 Health care science
Funding: This research was done as a part of Business Finland project called Icory.
Copyright information: © Emerald Publishing Limited. This AAM is provided for your own personal use only. It may not be used for resale, reprinting, systematic distribution, emailing, or for any other commercial purpose without the permission of the publisher.