University of Oulu

Clemmensen, T., Iivari, N., Rajanen, D., Sivaji, A. (2022). “Organized UX Professionalism” – An Empirical Study and Conceptual Tool for Scrutinizing UX Work of the Future. In: , et al. Human Work Interaction Design. Artificial Intelligence and Designing for a Positive Work Experience in a Low Desire Society. HWID 2021. IFIP Advances in Information and Communication Technology, vol 609. Springer, Cham.

“Organized UX professionalism” : an empirical study and conceptual tool for scrutinizing UX work of the future

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Author: Clemmensen, Torkil1; Iivari, Netta2; Rajanen, Dorina2;
Organizations: 1Copenhagen Business School, Copenhagen, Denmark
2University of Oulu, Oulu, Finland
3MIMOS Technology Solutions, Kuala Lumpur, Malaysia
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 0.7 MB)
Persistent link:
Language: English
Published: Springer Nature, 2022
Publish Date: 2023-01-11


This paper proposes the notion of ‘Organized User Experience (UX) Professionalism’ to describe the nature of the UX work in organizations and support the development of the UX profession. The conceptual model of Organized UX Professionalism is observed in practice and evaluated using data from a survey of 422 UX professionals in five countries. The model recognizes that the UX profession and work are guided not only by the principles of user experience and usability, but also by organization and management issues. The empirical evidence shows that indeed Organized UX Professionalism consists of a management-minded work orientation, innovative tool use, highly social best practices, organizational user centeredness, community participation, and the maturity of the UX and usability concepts in the local society. The study also shows that UX professionals largely adopt system-oriented definitions of usability and UX, rather than changing their conceptions towards organizational and human-oriented definitions. We discuss implications of the findings and possible actions of returning to ‘certified usability professionalism’ versus ‘going beyond the idea of the UX professionalism’ towards organization specific UX only. From the human work interaction design perspective, we believe that the notion of Organized UX Professionalism helps conceptualize, measure, develop, and manage the work of UX professionals in different social contexts as well as understand the outcomes and role of this work in the organization. Further, we propose a few concrete research directions to continue this research.

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Series: IFIP advances in information and communication technology
ISSN: 1868-4238
ISSN-E: 1868-422X
ISSN-L: 1868-4238
ISBN: 978-3-031-02904-2
ISBN Print: 978-3-031-02903-5
Volume: 609
Pages: 34 - 65
DOI: 10.1007/978-3-031-02904-2_2
Host publication: Human Work Interaction Design : Artificial Intelligence and Designing for a Positive Work Experience in a Low Desire Society. 6th IFIP WG 13.6 Working Conference, HWID 2021 Beijing, China, May 15–16, 2021 Revised Selected Papers
Host publication editor: Bhutkar, Ganesh
Barricelli, Barbara R.
Xiangang, Qin
Clemmensen, Torkil
Gonçalves, Frederica
Abdelnour-Nocera, José
Lopes, Arminda
Lyu, Fei
Zhou, Ronggang
Hou, Wenjun
Conference: Working Conference on Human Work Interaction Design
Type of Publication: A4 Article in conference proceedings
Field of Science: 113 Computer and information sciences
Copyright information: © 2022 IFIP International Federation for Information Processing. This is a post-peer-review, pre-copyedit version of an article published in Human Work Interaction Design. Artificial Intelligence and Designing for a Positive Work Experience in a Low Desire Society. HWID 2021. The final authenticated version is available online at: