University of Oulu

Rajanen, M. (2022). Usability Cost-Benefit Analysis for Information Technology Applications and Decision Making. In I. Management Association (Ed.), Research Anthology on Agile Software, Software Development, and Testing (pp. 970-986). IGI Global.

Usability cost-benefit analysis for information technology applications and decision making

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Author: Rajanen, Mikko1
Organizations: 1University of Oulu, Finland
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 0.5 MB)
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Language: English
Published: IGI Global, 2022
Publish Date: 2023-01-30


Usability is an important quality attribute for information technology (IT) applications. However, integrating usability design and evaluation as an integral part of the development processes in information technology development organizations is still a challenge. This chapter gives an overview on the usability cost-benefit analysis models and provides some example cases of the importance of usability. These models and cases can be used by usability professionals to motivate the organizational management to provide resources for usability work and to integrate usability work as part of the development process. The target audience for this chapter are professionals and researchers working in the field of IT, managers in IT development organizations, as well as managers in organizations acquiring and using IT.

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ISBN: 978-1-6684-3703-2
ISBN Print: 978-1-6684-3702-5
Pages: 970 - 986
DOI: 10.4018/978-1-6684-3702-5.ch048
Host publication: Research anthology on agile software, software development, and testing
Type of Publication: A3 Book chapter
Field of Science: 113 Computer and information sciences
Copyright information: © 2022, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited.