University of Oulu

Suorsa, A. (2022). Conceptual development in face-to-face interaction: creating knowledge in a co-creation workshop. Information Research, 27(4), paper 944. Retrieved from (Archived by the Internet Archive at

Conceptual development in face-to-face interaction: creating knowledge in a co-creation workshop

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Author: Suorsa, Anna1
Organizations: 1University of Oulu, Information Studies
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 0.7 MB)
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Language: English
Published: University of Borås, 2022
Publish Date: 2023-01-31


Introduction: In this study, conceptual development and interactive practices related to it in face-to-face discussions of a working community to find out, how new knowledge on an issue important for the working community is created in organizational settings.

Method: Ethnographic approach is used to examine the process of knowledge creation. Videotaped face-to-face discussions are analysed in a detail to analyse the conceptual development and interactive practices related to it.

Analysis: Face-to-face discussions are analysed in the light of conversation analysis and the relevance of the discussions in the longer knowledge creation process is analysed by using ethnographic knowledge of the work in the community.

Results: The results indicate, that the new conceptual combinations, extensions and reframings were used frequently especially to build bridges between people coming from different backgrounds. In addition, their use allowed the participants to develop ideas concerning new technological solutions.

Conclusions: Examining dialogues is essential in understanding knowledge processes in organizations. However, it is concluded, that longer phases of discussions and other knowledge processes in organizations should be included in the analysis, to be able to understand the relevance of the face-to-face discussions.

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Series: Information research. An international electronic journal
ISSN: 1368-1613
ISSN-E: 1368-1613
ISSN-L: 1368-1613
Volume: 27
Issue: 4
Article number: 944
DOI: 10.47989/irpaper944
Type of Publication: A1 Journal article – refereed
Field of Science: 113 Computer and information sciences
Copyright information: © the author, 2022. This article is licensed under a Creative Commons Attribution Non-Commercial No-Derivative Works License.