University of Oulu

Mari Karhu, Maria Karampela, and Jonna Häkkilä. 2022. Collaborating in a Crisis: Perspectives on Trust and Technological Framework in Organising a COVID-19 Online Hackathon. In Mensch und Computer 2022 (MuC ’22), September 4–7, 2022, Darmstadt, Germany. ACM, New York, NY, USA, 5 pages.

Collaborating in a crisis : perspectives on trust and technological framework in organising a COVID-19 online hackathon

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Author: Karhu, Mari1; Karampela, Maria2; Häkkilä, Jonna1
Organizations: 1University of Lapland, Finland
2University of Oulu, Finland
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 0.4 MB)
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Language: English
Published: Association for Computing Machinery, 2022
Publish Date: 2023-03-30


This paper explores trust in online-only-collaboration, where a team was gathered to organise a COVID-19 online hackathon with only three days notice. The study is based on the thematic analysis of ten in-depth interviews with the hackathon organisers. The findings report how trust among the organisers was encapsulated in 1) the shared big goal, 2) the significance of real-life networks, 3) a strong lead organiser on the collaboration forming on the fly, and 4) the lack of face-to-face contact in relation to becoming familiar or staying unknown. Technology related findings showed that the collaboration platforms were selected based on familiarity and ease of use. The chosen communication channels created a split between age groups, and transparency of the communication suffered somewhat from one-to-one communications in the background and divided application use. However, trust between the organisers helped them to overcame the transparency challenges. The findings are applicable to societal crisis situations in which technologies are used to build collaboration in aim to address shared challenges.

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ISBN: 978-1-4503-9690-5
Pages: 349 - 353
DOI: 10.1145/3543758.3547538
Host publication: Mensch und Computer 2022: Facing Realities - Proceedings
Host publication editor: Mühlhäuser, Max
Reuter, Christian
Pfleging, Bastian
Kosch, Thomas
Matviienko, Andrii
Gerling, Kathrin
Mayer, Sven
Heuten, Wilko
Döring, Tanja
Müller, Florian
Schmitz, Martin
Conference: Mensch und Computer
Type of Publication: A4 Article in conference proceedings
Field of Science: 113 Computer and information sciences
Funding: The work has received support from Finnish Cultural Foundation, Lapland Regional Fund, A.E. Nordenskiöld grant.
Copyright information: © Owner/Author 2022. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in Mensch und Computer 2022 (MuC ’22),