Abstract

The use of technology to access information and other services is increasingly seen as an integral element to enhance participation in society. Recent years have seen an increase in research focusing on information and communication technologies for marginalised groups such as those experiencing homelessness. With reports of increasing levels of homelessness in Europe and beyond, an understanding of the current literature exploring how information and communication technologies are used to address homelessness and how this may impact the well-being of the homeless is of relevance to policymakers and social service organisations. This research aims to address this by investigating the use of digital solutions to serve those experiencing homelessness. The study explored and synthesised peer-reviewed literature to understand the use of technology to address homelessness. Preliminary findings highlight perceptions and use of various technologies among homeless people and the communication patterns of the homeless. Overall, the research shows how technology enables the homeless to access information and services and why it is important for vulnerable groups to be socially and digitally connected.