University of Oulu

Kaihlaniemi, J., Liljamo, P., Rajala, M., Kaakinen, P., & Oikarinen, A. (2023). Health care Professionals' experiences of counselling competence in digital care pathways – A descriptive qualitative study. Nursing Open, 00, 1– 13.

Health care professionals’ experiences of counselling competence in digital care pathways : a descriptive qualitative study

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Author: Kaihlaniemi, Juulia1; Liljamo, Pia2; Rajala, Mira1;
Organizations: 1Unit of Health Science and Technology, University of Oulu, Oulu, Finland
2Administrative Centre, Oulu University Hospital, Oulu, Finland
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 0.5 MB)
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Language: English
Published: John Wiley & Sons, 2023
Publish Date: 2023-05-11


Aim: Health care professionals are tasked with the role of supporting patients in using eHealth services in their personal care and counselling competence in digital environments to ensure appropriate patient care. Our aim was to describe health care professionals’ experiences of counselling competence in Digital Care Pathways.

Design: A descriptive qualitative study.

Methods: Interviews with semi-structured questions were conducted. Twelve healthcare professionals were interviewed. The data were analysed using inductive content analysis. The results were reported according to the Consolidated Criteria for Reporting Qualitative Research.

Results: The analysis revealed eight distinct areas of competence related to counselling in Digital Care Pathways, namely, counselling competences related to the use of Digital Care Pathways, supporting patients’ self-care, information technology competence, competence in creating an interactive counselling relationship on the Digital Care Pathway, information management, ethical competence related to counselling in Digital Care Pathways, competence to developing Digital Care Pathways services, and change competence.

No Public or Patient Contribution: Due to the complex and unpredictable circumstances of COVID, people’s strict confinement in the hospital prohibited free access to them and the study environment. Therefore, the professionals involved in the study were interviewed through online systems.

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Series: Nursing open
ISSN: 2054-1058
ISSN-E: 2054-1058
ISSN-L: 2054-1058
Issue: Online first
DOI: 10.1002/nop2.1729
Type of Publication: A1 Journal article – refereed
Field of Science: 316 Nursing
Copyright information: © 2023 The Authors. Nursing Open published by John Wiley & Sons Ltd. This is an open access article under the terms of the Creative Commons Attribution License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited.