University of Oulu

Räisänen, Teppo; Heikkinen, Kari-Pekka; and Kangasoja, Jussi, "THE IMPACT OF REMOTE WORK ON ORGANIZATIONAL KNOWLEDGE CREATION" (2023). ECIS 2023 Research Papers. 347.

The impact of remote work on organizational knowledge creation

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Author: Räisänen, Teppo1; Heikkinen, Kari-Pekka2; Kangasoja, Jussi1
Organizations: 1Oulu University of Applied Sciences, School of Information Technology, Oulu, Finland
2University of Oulu, Faculty of Technology, Industrial Engineering and Management, Oulu, Finland
Format: article
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 0.2 MB)
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Language: English
Published: Association for Information Systems, 2023
Publish Date: 2023-06-22


Intelligent technologies are increasingly used to evaluate and monitor performance through implementing specific metrics such as Key Performance Indicators (KPIs). Recently, scholars have called to better engage with intelligent technologies’ specific features, which otherwise remain black-boxed. We aim at developing greater insights into how practices enacted by different end-user’s shape and reshape the production of KPIs in technological change initiatives. Combined with a ‘performative’ process approach, our research draws on Michel Foucault’s view of power to emphasise both the negative and productive effects of power. We highlight the pursuing (push)-withdrawing (pull) dynamics which lie in iterative and recursive acts of power and resistance involving a range of actors who collectively, albeit inadvertently and differently, change the meanings technological outcomes perform. Finally, we show that technologies that might initially seem to fail can ‘take off’ through persistent and positive power effects.

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Series: European Conference on Information Systems
ISSN: 2184-1934
ISSN-L: 2184-1934
Article number: 347
Host publication: ECIS 2023 research papers
Conference: European Conference on Information Systems
Type of Publication: A4 Article in conference proceedings
Field of Science: 113 Computer and information sciences
Copyright information: © The Authors 2023.