Mousa, M., Arslan, A. and Abdelgaffar, H. (2023), "Psychological contract of employees in family-owned hotels: the role of talent management practices", Journal of Family Business Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JFBM-03-2023-0029
Psychological contract of employees in family-owned hotels : the role of talent management practices
|Author:||Mousa, Mohamed1; Arslan, Ahmad2; Abdelgaffar, Hala3|
1CENTRUM PUCP Graduate Business School, Pontifical Catholic University of Peru, Lima, Peru
2Oulu Business School, University of Oulu, Oulu, Finland
3The American University in Cairo, Cairo, Egypt
|Online Access:||PDF Full Text (PDF, 0.2 MB)|
|Persistent link:|| http://urn.fi/urn:nbn:fi-fe20230904116763
|Publish Date:|| 2023-09-04
Purpose: This study aims to analyse how talent management practices in family-owned hotels contribute to their employees’ fulfilment of their psychological contract.
Design/methodology/approach: Semi-structured interviews were conducted with 30 employees working at three different family business hotels in Sharm El-Sheikh, Egypt. Moreover, thematic analysis was undertaken on the collected data resulting in four major themes.
Findings: The findings revealed that stimulating employees to fulfil their psychological contract towards their family-owned hotels leads to several benefits. First, it leads to talent management practices that support crisis management, sustainability and resilience. Second, it contributes to empathy towards or at least a deep concern for the future of work in the hospitality sector. Third, to fulfil their psychological contract, employees, particularly non-family members, require inclusive talent management and ongoing training programmes tailored to prepare them to meet current and future challenges in the hospitality sector.
Originality/value: To the best of the authors’ knowledge, the present study is the first study to empirically investigate the relationship between talent management practices and the psychological contract of employees in family-owned hotels, especially in developing economy context of Egypt. Also, it is one of the pioneering studies to unpack these dynamics for family as well as non-family employees.
Journal of family business management
|Type of Publication:||
A1 Journal article – refereed
|Field of Science:||
512 Business and management
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