University of Oulu

Mousa, M., Arslan, A. and Abdelgaffar, H. (2023), "Psychological contract of employees in family-owned hotels: the role of talent management practices", Journal of Family Business Management, Vol. ahead-of-print No. ahead-of-print.

Psychological contract of employees in family-owned hotels : the role of talent management practices

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Author: Mousa, Mohamed1; Arslan, Ahmad2; Abdelgaffar, Hala3
Organizations: 1CENTRUM PUCP Graduate Business School, Pontifical Catholic University of Peru, Lima, Peru
2Oulu Business School, University of Oulu, Oulu, Finland
3The American University in Cairo, Cairo, Egypt
Format: article
Version: accepted version
Access: open
Online Access: PDF Full Text (PDF, 0.2 MB)
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Language: English
Published: Emerald, 2023
Publish Date: 2023-09-04


Purpose: This study aims to analyse how talent management practices in family-owned hotels contribute to their employees’ fulfilment of their psychological contract.

Design/methodology/approach: Semi-structured interviews were conducted with 30 employees working at three different family business hotels in Sharm El-Sheikh, Egypt. Moreover, thematic analysis was undertaken on the collected data resulting in four major themes.

Findings: The findings revealed that stimulating employees to fulfil their psychological contract towards their family-owned hotels leads to several benefits. First, it leads to talent management practices that support crisis management, sustainability and resilience. Second, it contributes to empathy towards or at least a deep concern for the future of work in the hospitality sector. Third, to fulfil their psychological contract, employees, particularly non-family members, require inclusive talent management and ongoing training programmes tailored to prepare them to meet current and future challenges in the hospitality sector.

Originality/value: To the best of the authors’ knowledge, the present study is the first study to empirically investigate the relationship between talent management practices and the psychological contract of employees in family-owned hotels, especially in developing economy context of Egypt. Also, it is one of the pioneering studies to unpack these dynamics for family as well as non-family employees.

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Series: Journal of family business management
ISSN: 2043-6238
ISSN-E: 2043-6246
ISSN-L: 2043-6238
Volume: Ahead-of-print
DOI: 10.1108/jfbm-03-2023-0029
Type of Publication: A1 Journal article – refereed
Field of Science: 512 Business and management
Copyright information: © Emerald Publishing Limited. This AAM is provided for your own personal use only. It may not be used for resale, reprinting, systematic distribution, emailing, or for any other commercial purpose without the permission of the publisher.