University of Oulu

Cultural analysis of factors affecting customers’ online shopping behavior in Finland and Morocco

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Author: Chami, Brahim1
Organizations: 1University of Oulu, Faculty of Science, Department of Information Processing Science, Information Processing Science
Format: ebook
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 1.4 MB)
Persistent link: http://urn.fi/URN:NBN:fi:oulu-201311261929
Language: English
Published: Oulu : B. Chami, 2013
Publish Date: 2013-12-05
Physical Description: 57 p.
Thesis type: Master's thesis
Tutor: Kinnula, Marianne
Pahnila, Seppo
Reviewer: Markkula, Jouni
Kinnula, Marianne
Pahnila, Seppo
Description:
The study relies on UTAUT model to conduct a confirmatory factor analysis to understand the factors influencing the Moroccan and Finnish people in adopting online shopping. Then, it uses Hofstede theory to understand the relationship strength between the different variables. In this study, a total of 153 people were surveyed. They were drawn from two universities, Al Akhawayn University in Morocco and Oulu University in Finland. The questions of the survey were not designed to understand the use of any products or services. But, they were interned only to reveal the general behavior of online shopping among the citizen of both countries. This master study presents the finding of the study and validates the UTAUT model in both countries. Moreover, this study provides some practical solutions that could be used in marketing to influence people to use online shops. Moreover, it also demonstrates the reliability and validity of UTAUT scales and suggests further analysis to improve this model.
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Copyright information: © Brahim Chami, 2013. This publication is copyrighted. You may download, display and print it for your own personal use. Commercial use is prohibited.