JultikaUniversity of Oulu repository

Abstract

The purpose of this thesis work was to find out how Enterprise Resource Planning systems (ERP) have been used in the healthcare sector and how ERP systems could be used to improve the healthcare services. Some findings were discussed and recommendations were made about how ERP systems could be used in the healthcare sector.

The thesis was written using literature review research method. Literature is the study that involves gathering and studying earlier knowledge about a specific topic of interest. Various documents were studied regarding the use of ERP in healthcare institutions. Literature review was used to show how ERP systems have been used previously in some healthcare institutions and organisations.

Based on the literature used in this study, ERP systems have not been widely reported to have been used in the healthcare sector. On the other hand, other findings showed that ERP systems could be used in the healthcare sector to improve their quality of services.

Therefore, if ERP systems were successfully implemented in a healthcare organisations, it was suggested that it would bring about significant change especially in finance, human resources, and capacity, revenue and admission resource functions. ERP systems could also improve profitability and services in the healthcare organisations.