Consumer acceptance of future My Data based preventive eHealth services
1University of Oulu, Oulu Business School, Department of Marketing, Marketing
|Online Access:||PDF Full Text (PDF, 1.2 MB)|
|Persistent link:|| http://urn.fi/URN:NBN:fi:oulu-201506111860
|Publish Date:|| 2015-06-15
|Thesis type:||Master's thesis
The aim of this study is to understand consumers’ acceptance of future My Data based preventive eHealth services so that service designers can develop and market services that are user-driven and attractive to consumers. One of the most discussed benefits of My Data is to combine it with health services to empower consumers to actively participate in preventive health behavior and self-management that could increase the general health of citizens and lead to turn down the costs of public health care. However to reach their fullest potential and nationwide adoption, it is crucial to understand also the consumer perspective to these new health care solutions. Thus to address this research problem, factors affecting consumers’ acceptance of new technology and factors affecting consumers’ intention to engage in preventive health behavior will be investigated. In addition, since My Data based preventive eHealth services include new technologies that are still unfamiliar to the wider population and aim for significant changes in life-styles of consumers, barriers to the acceptance of these services will be investigated. This research was conducted using quantitative methods. First, a literature review on previous research in preventive eHealth services, technology acceptance and health behavior was conducted. Based on the literature review, 13 hypothesizes along with sub-hypothesizes were created that again formed the framework of the research. Hypothesizes and research framework were tested by conducting a quantitative survey. Data for this study was gathered with a web based survey where the link was sent to the email addresses of the staff and student of the University of Oulu. 855 responses were analyzed with SPSS statistics program using confirmatory factor analysis and regression analysis. Based on the survey data analysis, seven direct factors (Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, Habit, Vulnerability and Self-Efficacy — technology use) that affect consumers’ Behavioral Intention to use future My Data based preventive eHealth services were identified. In addition, two factors that affect Behavioral Intention through other factors (Severity and Self Efficacy — healthy behavior) were identified. Significant Barriers to the acceptance of future My Data based preventive eHealth services were Resistance to change and personal impediments. Thus the research complements the Unified theory of acceptance and use of technology 2 (UTAUT 2) with the health protective behavior factors Self-Efficacy, Threat Appraisals and Barriers and adapts the model into future My Data based preventive eHealth acceptance context.
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