University of Oulu

Digital marketing plan for VTT’s conventional and renewable energy solutions

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Author: Tenhunen, Anna1
Organizations: 1University of Oulu, Faculty of Technology, Environmental Engineering
Format: ebook
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 2.3 MB)
Persistent link: http://urn.fi/URN:NBN:fi:oulu-201701111038
Language: English
Published: Oulu : A. Tenhunen, 2017
Publish Date: 2017-01-14
Physical Description: 130 p.
Thesis type: Master's thesis (tech)
Tutor: Pääkkönen, Tiina
Vuokila, Ari
Reviewer: Pääkkönen, Tiina
Vuokila, Ari
Mikkonen, Hannu
Description:
Social media has an integral role in today's businesses due to the rapid development of the internet and digitalization. Still, businesses do not fully utilize the potential of social media and majority of companies do not have a digital marketing plan. Strong social media profiles facilitate a platform to showcase the expertise and research facilities, and strong, active social media profiles do better in search engines. Social media profiles can also be used for starting discussions on related topics or participating in them by writing as administrator. The fundamental purpose of the social media profiles on different sites is to drive traffic to companies’ sites and create leads. This master's thesis was commissioned by VTT's Renewable Energy Processes team. The goal was to produce a digital marketing plan to enhance customer and project acquisitioning by utilizing social media (LinkedIn, Facebook, Twitter). In this thesis, the creation process of a digital marketing plan was studied especially from the perspective of VTT’s Renewable Energy Processes. The most important social media channels for the team were determined, energy solutions based on their expertise were studied, and a plan was conducted from the perspectives of the organization and employees. In addition, a questionnaire was sent out to the employees of VTT's Solutions for Natural Resources and Environment organization. The purpose of the questionnaire was to gain an understanding of possible limitations and barriers for using social media professionally. In addition, it was used to map out the social media sites employees were already active at as well as what sites they might be interested in. The formed digital marketing plan includes strategies for social media and content marketing. A digital marketing plan was produced based on a mission statement, reviewing resources and defining target audience. An important part of the plan was to analyze companies’ as well as competitors’ current social media presence. For the social media marketing plan, sites were chosen and site specific plans were created. A content marketing plan was made to facilitate the creation and curation of content. The content marketing plan was an integrate part of the digital marketing plan as the most common problem is creating captivating content continuously. A trial social media profile was created in Facebook under the name VTTEnergySolutions. The profile was created in the beginning phase of this thesis and it was studied for the duration of approximately 5 months in 2016, from July to November. Based on the analysis, the reachability of a post could be increased by sharing it further to different discussion groups. There was also an interesting correlation between energy related events and increase in site traffic. The produced digital marketing plan is aligned with VTT's new strategy. It focuses on utilizing the expertise of the employees, the VTTPeople, and increasing impact through creating and sharing content in the appropriate social media sites. Currently, the most important social media sites for the organization to be active in are LinkedIn, Facebook and Twitter. These are the chosen sites for Renewable Energy Processes to begin their social media activities at. Based on the results obtained in this thesis, the VTT’s official social media profiles in these social media sites will be utilized in the future according to the suggestions presented in the digital marketing plan. A Showcase page in LinkedIn under VTT’s company page will be the platform for publishing content. The efficient use of current VTT related hashtags encouraged to create a new hashtag: #VTTEnergy. This new hashtag plays a key role in the strategy for Twitter. The trial social media profile VTTEnergySolutions in Facebook will be continued and other energy related teams will be sought out to share administrative responsibilities. An editorial calendar created in Outlook to assist the team to plan, produce and manage the contents.
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Copyright information: © Anna Tenhunen, 2017. This publication is copyrighted. You may download, display and print it for your own personal use. Commercial use is prohibited.