University of Oulu

Relationship building in cross-cultural business-to-business context

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Author: Himanka, Laura1
Organizations: 1University of Oulu, Oulu Business School, Bachelor's Programme in Economics and Business Administration
Format: ebook
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 0.4 MB)
Persistent link: http://urn.fi/URN:NBN:fi:oulu-201705312240
Language: English
Published: Oulu : L. Himanka, 2017
Publish Date: 2017-05-31
Physical Description: 33 p.
Thesis type: Bachelor's thesis
Description:
During the past decades, international trade of goods and services has been growing fast. In the globalizing market, understanding cultural differences is essential. When building customer relationships across national borders, the possibility of cultural conflicts and misunderstandings is substantial and many factors must be taken into consideration. In business-to-business market the importance of individual customers is emphasized. High customer loyalty can improve a company’s performance significantly by increasing revenue and reducing customer acquisition costs. Therefore, the importance of relationship quality cannot be questioned. This thesis is a literature review that seeks to find the key elements of cross-cultural relationship strength by first studying the elements of relationship quality and then combining these findings to the cross-cultural context.
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Copyright information: © Laura Himanka, 2017. This publication is copyrighted. You may download, display and print it for your own personal use. Commercial use is prohibited.