JultikaUniversity of Oulu repository

Abstract

The objective of this thesis is to examine how should usability and user experience of a cooperative assistive technology for blind and visually impaired be evaluated in a field setting. The target system in this study was developed by a doctoral student, who was also responsible for conducting an experiment in Pakistan. It is important to evaluate assistive technology for visually impaired because of poor adoption rates, while the number of visually impaired people needing them is going to increase.

The research includes literature review on development of assistive technologies, and existing usability and user experience methods. Theory is supported with qualitative and quantitative methods. Discussions with three experts in Finland were held and analysed. An experiment for eleven blind and visually impaired people was conducted in Pakistan. This included interviews, analysed observations, and a validation of a user experience questionnaire, meCUE 2.0. Discussions with the research team and consultations from usability and user experience experts were used to assess the results of the research and to develop an evaluation model suitable for the prototype system in specified setting.

The first main finding of this thesis is the developed model called UUXCAT for VIP. It can be used to evaluate cooperative assistive technology in a field setting. Development of the model was an iterative process and is based on synthesis of existing methods and available research. The second main finding is the extended contexts questionnaire. New contexts add dimensions that were missing from other methods. These contexts are trust and confidence, social, physical, and culture, and are relevant to visually impaired and the cooperative aspect of the system. The study is limited by Covid-19 as the planned experiment in Finland was not carried out that could further validate the model.