University of Oulu

Improving ERP implementations from the users’ viewpoint

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Author: Korpi, Tiia1
Organizations: 1University of Oulu, Faculty of Information Technology and Electrical Engineering, Department of Information Processing Science, Information Processing Science
Format: ebook
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 1.2 MB)
Pages: 73
Persistent link:
Language: English
Published: Oulu : T. Korpi, 2021
Publish Date: 2021-12-09
Thesis type: Master's thesis
Tutor: Rajanen, Mikko
Reviewer: Rajanen, Mikko
Väyrynen, Karin


In this thesis a model is created to understand end users’ viewpoint and improve the success-rate in Enterprise Resource Planning (ERP) system implementations. The model is formed based on previous literature. A survey is conducted in a multinational EMS-company to understand the users’ experiences and feelings in ERP implementation project. The model is discussed and evaluated by the company’s ERP project management and project group.

The thesis uses Design Science Research as a research method. The Unified Theory of Acceptance and Use of Technology by Venkatesh, Morris, Davis, Davis (2003) is the basis for this thesis, and the model created in this thesis is built based on the model by Venkatesh et al. (2003). The model created is the artifact of the Design Science Research process.

The main contributions of this thesis are the model which includes the debated factor Attitude, and the survey which was conducted in a multinational company. In the model constructs Behavioral Intention and Use Behavior were united as Symbolic Adoption, due to non-shared meaning of the construct of Behavioral intention in the previous literature. The factor Facilitating Conditions was related to Symbolic Adoption. For the moderating factors of the UTAUT-model (Venkatesh et al., 2003) the factor of Voluntariness was left out from the model, since the ERP implementation setting is mandatory. The moderating factor Gender was re-defined as Gender Roles, as was already highlighted in the original model by Venkatesh et al. (2003).

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Copyright information: © Tiia Korpi, 2021. This publication is copyrighted. You may download, display and print it for your own personal use. Commercial use is prohibited.