University of Oulu

Mobility-as-a-service : the expected effects on sustainability of transportation and system features

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Author: Kallio, Joona1
Organizations: 1University of Oulu, Faculty of Information Technology and Electrical Engineering, Department of Information Processing Science, Information Processing Science
Format: ebook
Version: published version
Access: open
Online Access: PDF Full Text (PDF, 1.1 MB)
Pages: 83
Persistent link:
Language: English
Published: Oulu : J. Kallio, 2022
Publish Date: 2022-06-23
Thesis type: Master's thesis
Tutor: Rajanen, Dorina
Reviewer: Arhippainen, Leena
Rajanen, Dorina
Lanamäki, Arto


The European Green Deal that went into force in July 2021 has significantly changed the needs of transportation services. Due to this the Mobility-as-a-service (MaaS) concept and its effects on the sustainability of transportation services should be researched and examined to what extent the MaaS-concept will be able to contribute to reducing private vehicle kilometres and to increasing the share of sustainable transportation modes following the goals set by the Finnish government.

This thesis creates a literature review to study the MaaS-concept and the effects of MaaS-services on the sustainability of the transportation system, answering the research questions: Are MaaS-services capable to decrease the number of private vehicle kilometres, What are the central factors affecting the environmental sustainability of the MaaS-services, What are the most critical factors affecting the success of MaaS-services and What system features are supported to be implemented by the MaaS-research? The results of the literature review are used in creating a list of system features supported by the MaaS-research, fulfilling the first two steps of Design Science Research Methodology.

MaaS-concept is capable in reducing private vehicle kilometres but is limited to acting as a complementary transportation mode alongside private cars. This effect is affected by a number of contextual factors. Environmental sustainability of MaaS-service is affected by the cooperation between MaaS-stakeholders. The success of MaaS-services is affected by issues in achieving profitable business model, the users’ lack of willingness to pay and the cooperation between the MaaS-stakeholders. The thesis includes a list of 51 system feature-requirements supported by MaaS-research. These results provide a base for MaaS-service development and highlight key factors to consider while creating new MaaS-services.

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Copyright information: © Joona Kallio, 2022. Except otherwise noted, the reuse of this document is authorised under a Creative Commons Attribution 4.0 International (CC-BY 4.0) licence ( This means that reuse is allowed provided appropriate credit is given and any changes are indicated. For any use or reproduction of elements that are not owned by the author(s), permission may need to be directly from the respective right holders.