JultikaUniversity of Oulu repository

Abstract

Equality among all human beings, as a world community surpassing all the barriers such as religion, language, ethnicity, geographical location, and nationality is an important aspect all over the world. The equality for non-native communities of the country is a more important aspect of human equality. The hardships faced by the non-native community of society due to lack of equality cause irreversible damage to humankind and society. Lately, with the development of many technologies and new implementations, the fact that these technologies can assist in solving social problems came into discussion. Considering the hardships faced by non-native communities in terms of a social problem we explore how technology can assist in solving social matters. Thereby we explore a novel vision for the part that technology can contribute in solving civic matters encompassing frameworks from public engagement, crowdsourcing, and design thinking.

In this thesis, we do a study on background work on how we can solve civic matters by assisting public participation frameworks, crowdsourcing frameworks, and design thinking frameworks. For this purpose, we presented three hardship stories that the non-native community of Finnish university faces which have been collected through a previous study, to collect ideas, and thoughts on how to mitigate the situation. We employed three questionnaires designed based on three conditions the conditions were First one is the baseline where the answers to the questionnaires will not be analyzed anywhere, and the second questionnaire condition is that the ideas will be used in social media and the third is that the ideas will be subjected to a quality analysis by crowd workers. To this end, we have collected ideas from 40 participants for each questionnaire with the aid of a prolific crowd-sourcing platform. Each of the questionnaires included a Questionnaire of Cognitive and Affective Empathy (QCAE) questionnaire section to measure empathy. Further, we Analyse the data that we have collected, through a QCAE analysis, word count, and answer length analysis, analyzing the co-relations between them, doing thematic coding, and doing a tone analysis. Moreover, we implemented an automated pipeline to do tone analysis starting from fetching answers from google forms to output the tone analysis results.

Ultimately, the thesis contributes to Collecting ideas on how to mitigate the hardship experiences faced by non-native communities in a Finnish university. Further enhances the awareness of the hardships faced by the non-native community of a society. And through the analysis of the results we identified different co-relations between different factors like word count and Empathy. Analyze the tone of the participants in civic issues. Finally discussed the part that technology can contribute in solving civic matters encompassing frameworks from public engagement, crowdsourcing and design thinking.