Organizing external stakeholder engagement in inter-organizational projects : opening the black box
Lehtinen, Jere; Aaltonen, Kirsi (2020-01-11)
Jere Lehtinen, Kirsi Aaltonen, Organizing external stakeholder engagement in inter-organizational projects: Opening the black box, International Journal of Project Management, Volume 38, Issue 2, 2020, Pages 85-98, ISSN 0263-7863, https://doi.org/10.1016/j.ijproman.2019.12.001
© 2020. This manuscript version is made available under the CC-BY-NC-ND 4.0 license http://creativecommons.org/licenses/by-nc-nd/4.0/.
https://creativecommons.org/licenses/by-nc-nd/4.0/
https://urn.fi/URN:NBN:fi-fe202002044501
Tiivistelmä
Abstract
External stakeholder engagement is crucial for delivering value to diverse stakeholders in inter-organizational projects, however, it is not straightforward to organize this in a way that adds value. The intra-organizational focus of previous research offers limited insights into the relevant roles, responsibilities, arrangements and activities in inter-organizational contexts. Moreover, comprehensive empirical studies of the phenomenon are rare. This study explicates how internal stakeholders organize external stakeholder engagement in inter-organizational projects. Our multiple-case study of two infrastructure projects in Northern Europe identified three organizing solutions based on governance, values and dynamism. While governance-based solutions provide an overall structure for organizing external stakeholder engagement, value-based solutions ensure genuine cooperation and dynamism-based solutions facilitate timely organizing. The study develops propositions that constitute a model of how external stakeholder engagement can be organized in inter-organizational projects. The findings have implications for project stakeholder management and mainstream stakeholder research.
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